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How many pieces are needed for a minimum order?
We require that a minimum screen printing order consists of 48 pieces for optimum cost per piece. Embroidery orders have a minimum of 12 pieces. Orders consisting of less than 48 pieces are accepted under certain circumstances.
How can I place my order?
Where can I view a price list?
If you would like to view a price list, please contact us by phone, e-mail, social media sites or visit us in person, and we will get one to you right away!
What type of inks do you print with?
Native Sons has an extensive ink stockpile. Just to include some of what we have: metallic inks, shimmer inks, glitter inks, puff inks, glow-in-the-dark inks, discharge inks, water based inks, leather inks and many more! Specialty inks require additional pricing requirements. We utilize Rutland and Wilflex formulas.
What is your turnaround time?
Turn around times may vary based on the seasons but generally your order will be completed in three to four weeks total (*two weeks from the date your artwork is approved*). Whatever your deadline is, we will do everything possible to meet it. For rush orders, please contact us for availability and quotes.
What kind of merchandise do you have available to customize?
At Native Sons, we offer blank garment catalogs with hundreds of apparel choices to choose from. Our catalogs include all major imprintable apparel brands and has options from tees, to pants, to bags, koozies etc.! Brands featured include American Apparel, S&S Activewear, Alternative Apparel & more. You can also swing by our facility and our sales representatives would love to walk through our samples and help find that perfect garment for your project.
Do you have packaging options?
We are able to add the following packaging options; folding, polybaggng, stickering, applying hangtags etc. Packaging options directly affect pricing.
How is embroidery pricing configured?
Embroidery work is priced by the number of stitches in a piece, starting at 3,000 stitches. We are also able to apply specialty embellishments including puff embroidery and more!
What is a spoilage allowance?
Although we strive for perfection, the possibility exists that we may misprint or damage your goods in the printing process. Native Sons' policy is that we are allowed a spoilage rate based on the total number of imprints per order.
24-144 imprints: 5% allowance 144 pieces and up: 2.5% allowance.
Will my order be exact?
Customers who need their order to be "exact" should factor in our spoilage allowance and determine the extra garments they may need to provide for each color, size, and style in order to make the order complete. Native Sons will make every effort to minimize spoilage but cannot guarantee perfection.
What happens if my order is short?
If we exceed our spoilage rate we will refund the wholesale cost of the garment up to but not more than $25.00 per garment. We will not reimburse the cost or replace the goods that are damaged within the allowed spoilage allowances.
How long does shipping take?
We ship most of our orders via FedEx Ground. Our orders normally ship within 7-10 business days from when we receive them. Many orders are packed within a day or two and then leave the warehouse. Check our shipping maps for transit delivery estimates.
Do you deliver locally?
Don't have time to pick up your order yourself? We will deliver locally at no charge within a 10 mile radius of our facility!
What is your return policy for custom jobs?
If you are not satisfied with any product, you may return it for a refund of the purchase price, an in-house credit, or exchange for another product within 5 days upon delivery of order. All screen printing or embroidery returns and/or replacements require a Return Authorization number. (RA). To request a RA, please email email@example.com or call us toll free at 1-800-868-0019. Please include your order number when contacting us. Returns must be in the complete and original packaging, show no signs of wear or use and include a Return Authorization number on the outside of the shipping box. Special Orders and discontinued products are not returnable.
How can I submit artwork I already have?
We prefer that you send us existing artwork in a vector .ai, .eps file or .psd file. You may also send us a workable .pdf file. If that is not possible, we are able to work with what you have available and get your artwork prepared for printing. You may send your artwork to our Art Director, Anne Hoffman, at firstname.lastname@example.org.
How many colors am I able to put into a design?
We are able to print up to 18 different colors in a single design. The number of colors directly effects pricing.
What is the minimum number of garments for a "customer provided goods" (CPG) order?
For screen printing customer provided goods the minimum number of pieces is 72. For embroidery orders the number of pieces needed is 24.
Are there fees associated with a CPG order?
On any CPG order under 96 garments, there is a $15.00 handling fee for counting and inspection. Payments for CPG orders require a 50% deposit to initiate order and the balance is COD upon satisfactory receipt of order.
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