PRINT TERMS & POLICIES
CLICK EACH ITEM BELOW FOR MORE INFO
Our pricing is based on the cost of the product ordered and the embellishment(s) required, thus the prices can vary from season to season. We make every effort to buy product in bulk and at a discount but we are also bound by the pricing of our valued suppliers. Any customer quote given by Native Sons will be honored for 30 days.
SCREEN PRINT ORDERS:
Custom Order (Native Sons procures garments) : 48 PC MINIMUM required per design and print location
Customer Provided Goods (Customer provides garments) : 72 PC MINIMUM per design and print location
Custom Embroidery Order: 12 PCS of one type garment /cannot mix hats and shirts to meet minimum
Customer Provided Goods: 24 PCS of one type garment/ cannot mix hats and shirts to meet minimum
Additional charges may be added to CPG orders for counting, sorting and verifying the product received by Native Sons. Your sales rep will inspect goods upon placement of order and alert you of any additional fees.
Unless you have approved terms we require a 50% deposit to initiate an order. Please take this into consideration on time sensitive orders, as we cannot start the order process until we receive a deposit. The remaining 50% is due prior to UPS shipment or at time of pick up. You will be called or emailed when order is complete and informed of the balance owed. All payments can be processed by phone, in person, or online.
CANCELLATION OF ORDERS
Cancellation of orders prior to printing can result in a 15% restocking fee to be deducted from the deposit. This fee is charged by our suppliers to return blank garments. If shirts have already been printed and customized, cancellations are not accepted as we cannot resell or remove the embellishment. Native Sons reserves the right to liquidate any customized orders that are cancelled or have not been paid for within 90 days. Customized product that is not picked up by the customer within 90 days of completion of order is also subject to liquidation at our discretion.
A great tee shirt starts with a great idea and then requires a talented artist to put that idea “on paper” or, in our case, ”on cotton”. Native Sons has one of the most creative design teams in the country and can turn your idea into a unique customized tee shirt. Depending on the complexity and scope of design allow 7-14 business days for art development.
Once the concept is agreed upon we then have to make the design “screen printable” by separating all of the colors in the design and creating the screen or “stencil” for each respective color. Thus your art charge is relative to the complexity of the conceptual design and then the number of colors in the design that must be mechanically separated.
CUSTOMER PROVIDED ARTWORK
If you or your company already has artwork for your tee shirt order we must still make it “screen printable”. Having professionally created art is great and expedites the creative process. However, we still need the art provided with the following in mind. If you have any questions about art ask to speak to one of our sales rep or have your artist reach out to our art department (firstname.lastname@example.org).
ILLUSTRATOR & VECTOR ART
All artwork will be sent digitally for approval on a conceptual design sheet that shows the shirt color, number of colors in design, size, approximate design placement and a rendering of the design.
Screen charges are commonplace in the printing industry. These are the “stencils” we require to print the shirt and are very similar to “plate” or “dye” charges. For every color required in your design there is a corresponding screen made to print that color. Screen fees are separate from art fees but are also one-time fees. Screens are non transferable but if a customer has paid for all art and screen charges we will provide the art files and separations (films) upon request.
Native Sons uses plastisol ink for most of our printing needs but we also have a variety of specialty inks and applications that can enhance your design. We can also custom mix specific Pantone colors for your design for an additional fee. If you desire water-based, puff, high density, foils, glitter, or soft hand discharge inks please discuss with your sales rep to see if the inks will work with your design and if any additional charges are required.
RELABELING & TAG PRINTING
On orders over 144 pieces of the same style/same color garment we offer relabeling services. The charged fee includes removal of the existing tag and printing or heat-sealing new information in the neck area. It is important to understand the many variables involved in this custom process and keep in mind that creating your own “brand” of shirt can be a complicated, timely process.
Issues to consider when re-labeling:
UNIQUE PRINT LOCATIONS
We like challenges and printing logos in unique positions on the garment. However, printing areas of the garment that are not smooth or flat create registration and other quality issues. When printing over zippers, shoulder seams, neck and collar seams, and any other raised areas we cannot guarantee perfect and consistent prints.
If your concept includes all over printing or printing over seams your sales rep will discuss these issues, associated fees and what is considered an allowable print.
ACCEPTANCE OF COMPLETED ORDER
Upon receipt please check your order and notify us of any errors or quantity discrepancies within 5 business days of delivery. If there is a discrepancy we want to be able to correct it quickly to ensure your satisfaction. Native Sons is not responsible for any count discrepancies or damage claims after 5 business days.
DAMAGE CLAIMS & RE-PRINTING
Our goal is to ensure that each order leaving our facility is correct and that every customer is 100% satisfied. Please note the different policies below based on the type of order:
DELIVERY & SHIPPING POLICIES
We deliver orders of $500 or more locally within a 15-mile radius of our facility free of charge!
On occasion we may feature your design or customized product in a social media post on platforms such as Instagram, Facebook, Twitter, and Google+. Please be sure to notify your sales representative when placing your order if you are not comfortable with us sharing your shirt socially.
Native Sons collects email addresses voluntarily given to us by our consumers. The emails and contact information is not shared or sold to other organizations for commercial purposes. If you do not wish to be included in our email correspondence we will kindly remove you from the emails.
NATIVE SONS' HOLIDAYS
The following Holidays, as well as weekends are not considered operational business days and should not be used to calculate turnaround times and deadlines.
MEMBER ACCOUNTS, PASSWORDS AND SECURITY
Certain portions of the Site are available only to Members. If you become a Member, you will receive a password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. We will not be liable for any loss or damage to you or anyone else arising from your failure to comply with this rule.
USE OF THE SITE
By registering as a Member or otherwise using the Site:
You represent that you are of legal age to form a binding contract and of legal working age, and are not a person barred from using the Site, under the laws of the United States or any other applicable law;
If you are using the Site on behalf of your employer or any other party, you represent that you are authorized to do so;
You agree that if you register, you will: (a) provide true, accurate, current and complete information about yourself as prompted by the Site's registration form and (b) maintain and promptly update your registration data to keep it true, accurate, current and complete.
You agree to abide by the following rules when posting material on the Site.
You are solely responsible for any statements that are posted using your account;
You will not post or upload any material or links to material (including, but not limited to text, content, photos, video, animation, graphics, audio, or software) that is libelous, harassing, or disruptive, that violates any applicable law, or that would constitute grounds for civil or criminal liability;
You will not post advertisements, chain letters, charity requests, petitions for signatures, or any solicitation of other users that is inappropriate;
You will not violate, misappropriate, or infringe on, the rights of third parties, including, copyright, trademark, trade secret, privacy, personality, publicity, or other intellectual property or proprietary rights; you acknowledge that any materials you upload are, and will be treated as, non-confidential and non-proprietary; and you represent that you have the right to post all materials that you post on the Site and the right to permit downloading of all such materials by other users for personal use; and
If you encounter materials on the Site that you believe do not abide by these rules, please contact us directly by emailing email@example.com.
You also agree to abide by the following rules for use of the Site.
You may not use the Site in such a manner as to violate any applicable law;
You may not use the Site or any Native Sons hardware, software, or equipment for the purposes of destroying, disrupting or interrupting any software, hardware or any part of the Internet, with respect to us or any other party, including denial of service attacks, imposition of an unreasonable or disproportionately large load on infrastructure, or virus dissemination;
You may not use any robot, spider or other automated device to monitor or copy the web pages of the Site or any information provided on the Site without the express written permission of Native Sons.
Products seen on the Site may have limited availability and are subject to supply. Descriptions, specifications, colors and pricing are subject to change at any time and without any notice. Prices displayed on the site are quoted in U.S. Dollars.
We use reasonable efforts to ensure that information we provide on the Site will be accurate, but we do not guarantee the accuracy, timeliness, completeness or quality of any material that is found on, in connection with, or posted to our Site. Further, although we may choose to do so, we are under no obligation to record or retain any of the material on or associated with the Site, regardless of any requests to do so.
LINKS TO OTHER SITES
The Site may contain links to other websites. Native Sons has no control over, and accepts no liability, obligation, or responsibility for, the contents or performance of other websites. Any such links do not necessarily constitute an endorsement of, or any representation regarding, the linked website, its content, its owner, its performance, or its owner’s products or services.
By submitting ideas, suggestions, documents, and/or proposals ("Contributions") to us through our suggestion or feedback web pages, by email or otherwise, you acknowledge and agree that: (a) your Contributions do not contain confidential or proprietary information; (b) Native Sons is not under any obligation of confidentiality, express or implied, with respect to the Contributions; (c) Native Sons shall be entitled to use or disclose (or not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide; (d) Native Sons may have something similar to the Contributions already under consideration or in development; (e) your Contributions automatically become the property of Native Sons without any obligation of Native Sons to you; and (f) you are not entitled to any compensation or reimbursement of any kind from Native Sons in connection with the Contributions under any circumstances.
NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT
Native Sons respects the intellectual property of others, and we ask our users to do the same. Native Sons may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Copyright Agent the following information:
an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
a description of the copyrighted work or other intellectual property that you claim has been infringed;
a description of where the material that you claim is infringing is located on the site;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.
Our Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:
c/o Native Sons
1519 Executive Ave.
Myrtle Beach SC, 29577
By email: firstname.lastname@example.org
DISCLAIMER OF WARRANTIES
THE SITE AND THE INFORMATION ON THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NATIVE SONS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NATIVE SONS MAKES NO WARRANTY THAT (a) THAT THE SITE WILL MEET YOUR REQUIREMENTS; (b) THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE FROM VIRUSES, "TROJAN HORSES," OR OTHER MALICIOUS CODE; (c) THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE; (d) THAT ANY ERRORS IN THE SOFTWARE WHICH COMPRISES THE SITE WILL BE CORRECTED; or (e) WITH RESPECT TO ANY PRODUCT OR SERVICE AVAILABLE THROUGH OR ADVERTISED ON THE SITE. No information or advice obtained through the Site, or any other affirmation of Native Sons, by words or actions, shall constitute a warranty.
You use any material distributed, downloaded, or accessed from the Site at your own risk and discretion. You will be solely responsible for any damage to your computer system, loss of data, or loss due to your downloading or reliance upon any such material. Native Sons assumes no responsibility, and will not be liable for, any damages to your computer equipment, software, or other property as a result of your downloading, viewing, or otherwise using the Site or any material found on the Site, or any other website to which the Site is linked, or any damages resulting from your reliance on materials posted on the Site. Native Sons does not provide refunds for fees paid to it for any reason.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, THOSE PROVISIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.
Unauthorized copying, reproduction, broadcast, use or sale of any and/or all portions of this website is strictly prohibited. Images are for promotional use by Native Sons only. Images may not be copied, modified or reused without prior permission.
This web site is owned and operated by Native Sons, and the materials contained on this web site are protected under various laws, including copyright and trademark laws. You can use these materials for personal, non-commercial, and demonstration use only. Any modification or use of these materials (in whole or in part) for any other purpose is strictly prohibited. Any unauthorized use may subject you to civil liability and criminal prosecution under applicable laws. All content contained herein, and throughout this website, including, but not limited to, keywords, description, title, and other meta tags and content or text, is Copyright by Native Sons. All rights reserved. Unauthorized copying or usage (except by search engines and directories) may result in criminal prosecution. Regular Internet and World Wide Web scans and searches are conducted to protect the copyrights and trademarks of Native Sons.
Materials available on this web site are provided "as is," without warranties of any kind, either expressed or implied. Subject to any applicable law, under no circumstances shall Native Sons be liable to you for any special or consequential damages that may result from the use of or the inability to use the materials on this site, even if Native Sons was advised of the possibility of such damages.
Any information you submit to Native Sons, including, but not limited to biographical information, audio files, photos, or images for use on this web site or any other medium or promotional material may be used, edited, altered, changed, added, or removed by Native Sons and/or Native Sons’s representatives at any time, for any reason, without notice.
Native Sons and the Native Sons logo/design are trademarks of Native Sons.
Native Sons adheres to the highest standards in assuring its customers' privacy. All information, including buyer’s accounts, transactions, and all correspondence, are handled with the utmost discretion. The only personal information collected by Native Sons is information which is submitted to us voluntarily and knowingly.
Native Sons will not share any personal information it collects with any unaffiliated third parties unless specified at the point of collection. Native Sons will use commercially reasonable efforts to delete records from its databases when it receives requests to do so, however because of possible retention of a residual copy in a system backup file, it cannot guarantee deletion in every instance. If you send Native Sons an e-mail message, we may retain that message and your e-mail address, as well as any response we send you. Any e-mail you receive from us will contain information regarding how to remove yourself from our mailing list.
At Native Sons and the Native Sons Website, the protection of your privacy is critical to us and we understand that it is vital to the continued trust you place in our company.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To process transactions. (we may use your details to contact you regarding your order for reasons such as, but not limited to, failed credit card transactions, incomplete order information, and/or stock availability).
• To administer a contest, promotion, survey or other site feature.
• To send periodic e-mails. The e-mail address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive e-mails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instructions at the bottom of each e-mail. If you are just visiting our website, your domain or e-mail address is not automatically collected.
For the purpose of processing your order, we may disclose your details to:
• Our payment gateway service provider.
• Courier companies.
• Companies selected by Native Sons to carry our order fulfillment.
We will not sell, rent or relinquish customer names, addresses or customer identifiable information to anyone. If you communicate with us by e-mail or opt-in to any promotional program that we may offer, we collect your e-mail address and any other information that you elect to provide. This information is used to make our website better, to respond to you promptly, and to inform you about products, services, offers or upcoming promotions that may interest you. Of course, you will always have the option to "opt-out" at any time. Any information that we collect will not be shared or sold to any other company, group or individual. That's our pledge to you!
STORAGE OF CREDIT CARD NUMBERS
No credit card details are stored permanently by Native Sons.
SECURITY OF INFORMATION
We utilize industry standard Secure Sockets Layer technology (SSL) to enable a secure transaction environment for online commerce.
According to CNN, "The prevalent opinion...is that on-line credit card use is actually no riskier for consumers than traditional "low-tech" transactions." We order products online all the time, both as a company and as individuals. When we use a credit card to buy something online, we feel at least as safe as we would using one in a store or restaurant.
We fully support the guidelines for consumer privacy and ethical business practices as set forth by the Direct Marketing Association and the Better Business Bureau Online, both leaders in the establishment of standards that protect the consumer’s right to privacy.
FOR MORE INFORMATION YOU MAY CONTACT US AT:
Native Sons Screen Print and Embroidery - 1519 Enterprise Avenue • Myrtle Beach, South Carolina 29577 • (800)868-0019 - E-mail: email@example.com